Terms & Conditions

Pet Policy

  • Owners/guests must advise the hotel in advance of arrival if they wish to bring a dog or by booking the Pooch Perfect available through the hotel website.
  • The breed and weight of the dog to be advised in advance – please email the hotel reservations department londonreservations@ihg.com.
  • Maximum permitted weight is 12kg (aside from assistance dogs). For dogs that weigh more than 12kg – please email the hotel reservations department londonreservations@ihg.com in advance with the dog details in order to gain hotel approval.
  • Guests are only permitted to have one dog in any room or suite at any given time – please contact the hotel directly should you wish to bring more than one dog londonreservations@ihg.com.
  • Dogs receive a sumptuous bed, delicious welcome treats and water and food bowls.
  • Dogs must be kept on a leash when in public areas.
  • An anti-allergy deep cleaning fee of £50 per stay for all suite/room categories is included in the defined Dog package or will be added to the guest bill when booked via any other source.
  • Any stains or damages must be paid for according to the cost of replacement or repair.
  • Owners/guests are asked to control any noise made by their dog to ensure they do not disturb other guests. Dogs should not be left alone in the room if disturbance or damage may occur.
  • Dogs are not allowed in the spa and fitness facilities.
  • Dogs are not allowed in any food or beverage area, with the exception of assistance dogs.
  • Dogs should be well trained and parents must pick up any “deposits” left by their dogs.